FAQ

You must create a personal profile in the RemitFinch service before making a transfer. Please, make sure that You use your real data to create a personal profile when registering (enter data using Latin letters, in other words, enter data from your passport or ID card). Enter your real name, last name, registration address, email address, and phone number in your personal profile to avoid additional verification. Accurate and correct personal data also allows us to contact You if necessary. You can transfer money from card to card, from card to account and from card to cash.

• Register or log in to your personal profile using your phone and code sent by SMS;
• Enter the requested sender's data, i.e. Your data required for creating the transfer and the recipient's data, filling in the required fields;
• Create a transfer by confirming the data;
• Send Money.

We accept money transfers in Euros, US dollars and SEK. If you send money in one currency, but the receiver wants to pick them up in another currency, our system will automatically convert them for you. You can receive the following currencies: local currency (most countries), EUR or USD. This information will be displayed during the process of creating transfer.

Transfer fee differs depending on the country of origin and receipt of funds. Transfer fee can be checked on the calculator on the website.

Transfers are credited to the recipient's account within a few minutes.
However, when a transfer is created, the calculation of its delivery time may be changed. The reason is very simple — the more details you specify when creating a transfer, the more accurate our calculation will be. The time it takes to complete a transfer depends on these factors:

• Countries where you send money from and to. Each currency and country has its own characteristics. In rare cases, it may take up to 2 business days to convert funds;
• How quickly the money transfer will be credited to the recipient's account depends on how quickly the recipient's Bank processes the transactions;
• The term also depends on the payment method that You use to send the transfer in Your country. The time when the transfer is sent also affects the time when it is credited. Non-cash transfers from card to card are processed within a few minutes;
• If the transfer involves cash, the transfer is processed only during the Bank operating day of the transaction. The process may be slowed down if the country where you are sending money is a public holiday or the country from which you are sending money in cash is a public holiday and a non-working day, and the cash points are not working.

Depending on the recipient's Bank, in some cases, processing the transfer may take additional time. This means that the recipient may receive Your transfer later than You received confirmation of sending the transfer. You can also contact our support team for more information.

Everyone makes mistakes. You can create a new transfer using the correct recipient data and Bank details. Whether you can cancel the transfer or not, depends on the status of your transfer in our system. Therefore, before you start creating a new translation, check the status of Your current translation or: contact our support team via a chat on our website.

We are sincerely sorry That you w ere not satisfied with the RemitFinch. You can send us a complaint by email cash.inter@yahoo.com.
To resolve your complaint as soon as possible, please provide the following information:

• Your phone number or email address that the account is registered to;
• transfer data, if Your complaint is related to a specific transfer;
• description of the subject of the complaint;
• description of the desired solution to the problem;
• the return address to send the response to.

Complaints are processed in accordance with the provisions set out in the Terms and Conditions

Your personal data is safe, as we work in accordance with legal requirements. For more information, you can read all the terms and conditions of the program in the documents posted on the site, as well as in the privacy policy.

The security of transactions is the highest priority for us. The transfers are carried out in full compliance with the requirements of the laws of the countries in which you are making your money transfers, as well as complying with European security standards and the rules of international payment systems: Visa and MasterCard.

Duplication of profiles within the program is prohibited and may affect the process of making a money transfer.

We provide the ability to change and update data in your profile settings in your personal RemitFinch account.

3D-Secure is a new technology that provides an increased level of security for Internet transactions by uniquely identifying the cardholder with a special password. To confirm the transfer, you will need to enter the verification code sent by the Bank to your phone number.

The CVC2/CVV2 code is a type of Internet transaction protection. This code is required for card transactions that are made without their physical presence, e.g. via the Internet. The CVC2/CVV2 code is located on the back of the card and represents the last three digits printed next to the card number on the signature strip.

No, he doesn't. Moreover, to ensure data security, we also do not see this data, since it gets in protected mode directly to the secure server of the payment and financial organization

Unfortunately, it is not possible to make changes to the sent money transfer.

Providing Services, the Company acts as a technology and marketing partner of a Payment organization (BESTPAY s.r.o.)
The company is neither a financial intermediary, nor a Trustee of a Payment organization or Financial organization, nor their agent or representative, and does not act on behalf of a Payment organization or Financial organization.

No. When sending a money transfer, the money cash point is not specified. The recipient of the transfer will be able to get the money at any of the partner delivery points.

In order to receive a money, transfer at the partner point's checkout, the recipient must present an identity document and provide the transfer control number.

Do you Need help? Just email us at: cash.inter@yahoo.com or via chat on our web site. The customer service Department is open: all week from 9: 00 to 22: 00 (GMT).